A distributor in the Netherlands emailed us two years ago with a question I hadn't heard put quite so directly before.   "I've visited three factories in Shenzhen," he wrote. "Every single one told me their defect rate is under 1%. Every single one showed me a certificate. But my actual return rate from two of the… Read More

Twelve years ago, one of our earliest wholesale clients was a man named David running a single repair shop in Glasgow. He ordered 50 iPhone 5 screens from us. Paid on time, asked good questions about quality, and always followed up when something wasn't right.   Three years later, David wasn't running a repair sho… Read More

I've been booking freight out of Shenzhen for over a decade, and I can tell you that 2026 is the first year in a long time where I've had to actively talk clients out of under-ordering.   For most of 2022 through 2024, the conversation with new wholesale clients was about managing freight cost as a meanin… Read More